Last Updated: June 24, 2026
1.1 Geographic Coverage
Orders are delivered only to physical addresses located within the 48 contiguous United States.
We do not deliver to:
- Alaska and Hawaii
- U.S. territories (including Puerto Rico, Guam, U.S. Virgin Islands)
- APO/FPO military addresses
- PO Boxes or mail forwarding services
1.2 Delivery Charges
Standard delivery is provided at no cost to the customer. There are no minimum order requirements for free shipping. No surcharges or fuel fees are added at checkout.
1.3 Order Preparation Time
Orders are prepared for shipment within 1 to 2 business days after the order is placed and payment is confirmed. Business days are Monday through Friday, excluding federal holidays. Preparation includes picking the item, quality check, packaging, and labeling. Customers receive a shipment notification email with a tracking identifier once the order leaves the preparation facility.
1.4 Transit Time
Once shipped, the estimated transit time is 4 to 6 business days for most locations in the contiguous United States. Transit times are provided by the carrier and are not guaranteed. Actual delivery may be affected by weather conditions, carrier operational issues, or high seasonal volumes.
1.5 Carrier Assignment
We assign a carrier for each shipment. Carriers are selected from a pool that includes USPS, UPS, FedEx, and DHL. The selection is based on destination, package dimensions, weight, and current carrier performance. Customers cannot choose or change the carrier for their order.
1.6 Modifying Delivery Address
If a delivery address needs to be modified after the order is placed, the customer must contact us using the email address on our Contact Us page. Address changes are only possible if the order has not yet been handed over to the carrier. Once the carrier has possession of the package, the address cannot be altered.
1.7 Failed or Refused Deliveries
If a package is returned to us because the carrier could not deliver it (due to incorrect address, recipient not available, or refusal to accept), the following applies:
- The customer may choose to have the order reshipped, butĀ reshipment fees will apply
- Alternatively, the customer may request a refund for theĀ product price only; the original shipping cost (if any) is not refundable
1.8 Packages Marked as Delivered
If the carrier’s tracking system shows that a package has been delivered, but the customer reports non-receipt, the customer must contact the carrier directly to file a claim. We are not responsible for packages that are delivered to the correct address but subsequently lost or stolen.