Contact Us

Last Updated: July 4, 2026

6.1 Support Service Hours
Customer support services are available during the following times:

6.2 Contact via Email
The primary and preferred method of contact is via email. Customers may send their inquiries to:

info@thursdayboots.sbs

Emails are used for all customer service matters, including:

• Order status checks

• Return initiation and status

• Shipping and delivery inquiries

• Product questions

• Payment and billing issues

• Policy clarification

6.3 Email Response Performance
We respond to all emails within 1 business day of receipt. Emails received after 6:00 PM PT, or during weekends and holidays, will be processed on the next business day. We aim to provide a complete resolution within 2 to 3 business days for most issues.

6.4 Contact via Telephone
Customers may also reach us by telephone during support hours at:

+1 (415)-926-1232

When calling, please have the following information ready:

• Order number (if the call relates to an order)

• Full name

• Email address used for the order

6.5 Voicemail Protocol
If all lines are busy or if the call is placed outside of support hours, customers may leave a voicemail. The voicemail must include:

• Full name

• Order number (if applicable)

• Return phone number

• Summary of the issue

Voicemails are returned within 1 business day.

6.6 Physical Address for Returns and Postal Mail
Returns and postal correspondence must be sent to:

7565 45th Ave SW
Seattle, WA 98136
United States

Important notes:

• This address is for returns and postal mail only

• No in-person visits, walk-ins, or appointments are permitted

• No product pickups are available at this location

6.7 Accessibility Support
Customers with disabilities who encounter difficulties accessing the website, placing orders, or reviewing policies may contact us via email or phone. We will provide reasonable accommodations to facilitate access.

6.8 Information to Include for Efficient Handling
To allow us to resolve issues quickly and accurately, customers should include the following in their initial communication:

• Order number (essential for all order-related inquiries)

• Full name and email used at checkout

• Detailed description of the question or issue

• Attachments (photos, screenshots, or order confirmations) if they are relevant to the inquiry

6.9 Language Support
Support is currently provided in English only. We are unable to provide support in other languages at this time.

6.10 Policy Updates
We reserve the right to update these contact details and service hours. Any changes will be posted on this page with the updated “Last Updated” date.