Last Updated: July 4, 2026
2.1 Return Request Deadline
Customers must submit return requests within 30 calendar days from the delivery date shown on the carrier’s tracking system. Requests postmarked or submitted after this deadline will not be processed.
2.2 Approved Reasons for Returns
Return requests are considered for approval only for the following specific product issues:
- Manufacturing defects that affect the product’s functionality or structural integrity, including but not limited to: separated soles, broken or unraveled stitching, detached heels, defective zippers, missing or broken eyelets
- Material abnormalities that are not typical of the product type, such as: surface cracking, peeling, discoloration, or uneven texture that is present upon receipt and not caused by the customer
Returns are not approved for:
- Preference-based decisions (e.g., “I don’t like the color,” “I changed my mind,” “It doesn’t match my outfit”)
- Size or fit issues (customers are encouraged to review sizing guides before ordering)
- Normal wear and tear that occurs after the product has been worn
- Damage resulting from improper use, exposure to water, chemicals, or excessive abrasion
- Damage caused by pets or accidents after delivery
2.3 Condition Requirements for Returned Products
For a return to be accepted, the returned product must satisfy all of the following conditions:
- The product must be unworn (brief try-on on a clean, dry, indoor surface is permitted)
- The product must show no signs of use, including: dirt, scuffs, scratches, soiling, stains, odors (including smoke or perfume), pet hair, or altered appearance
- The product must be in its original packaging, including: the original shoebox (undamaged), dust bags, tissue paper, and any included accessories
- All original tags, labels, and stickers must remain attached to the product in their original position
2.4 Non-Returnable Product Categories
The following product types are not eligible for return:
- Items explicitly marked as “Final Sale” on the product detail page
- Items marked as “Clearance” or “Closeout”
- Gift cards and promotional items (when received as free gifts)
2.5 Return Shipping Expenses
For returns that are approved based on the reasons specified in Section 2.2, we will provide a prepaid shipping label via email. There is no cost to the customer for using this label. The label is valid for a specified period and must be used within that time.
2.6 Restocking and Administrative Fees
We do not impose restocking fees, handling fees, or administrative fees on approved returns.
2.7 Return Submission Procedure
Customers must follow this step-by-step procedure:
- Send an email to the address provided on the Contact Us page. The email must include:
- Order number
- Full name used on the order
- Reason for return (specify the defect or material issue)
- Attach visual evidence: at least two clear photographs (taken in good lighting) or one short video clip that clearly shows the defect or material abnormality.
- Wait for a return authorization response. We will review the request and respond with either:
- An approval email containing the prepaid shipping label and return instructions, or
- A denial email explaining why the request does not meet the approved reasons
- Do not ship the product until you receive the approval email with the return label.
- After receiving approval, print the shipping label and affix it to the package.
- Drop off the package at the carrier’s designated drop-off point specified on the label.
2.8 Return Destination Address
All authorized returns must be sent to the following address (which will also appear on the return label):
7565 45th Ave SW
Seattle, WA 98136
United States
2.9 Inspection Process Upon Receipt
After the returned package arrives at the above address, we conduct an inspection that includes:
- Verification that the returned product matches the order
- Assessment of the product’s condition against the requirements in Section 2.3
- Confirmation that the reported defect or issue exists
The inspection process takes 1 to 2 business days from the date of receipt.
2.10 Refund Initiation
If the product passes inspection, we initiate the refund process within 1 to 2 business days after the inspection is completed. The refund is credited to the same payment method that was originally used to place the order.
2.11 Refund Appearance Timeline
The time it takes for the refund to become visible in the customer’s account depends on the payment provider:
- Credit and debit cards: 7 to 10 business days from the date we initiate the refund
- PayPal accounts: 1 to 2 business days from the date we initiate the refund
2.12 Partial Refunds and Rejection
If the returned product does not meet the condition requirements, we may:
- Issue a partial refund (amount determined based on the extent of the damage or wear)
- Reject the refund entirely and, at the customer’s expense, return the product to the customer
Customers will be notified of any partial refund or rejection, along with the reason for the decision.
2.13 Exchange Processing
We do not process direct exchanges. Customers who wish to obtain a different size, color, or style must:
- Complete the return process as described above
- Place a new order for the desired item separately