Last Updated: June 24, 2026
2.1 Return Request Period
Return requests must be submitted within 30 calendar days from the date the order is delivered to the customer. Requests submitted after this period are automatically declined.
2.2 Grounds for Return Approval
Returns are considered for approval only under the following conditions:
- Manufacturing defects (e.g., detached sole, broken stitching, faulty zipper, damaged eyelet)
- Material flaws (e.g., surface cracking, discoloration, uneven texture that is not caused by normal wear)
Returns are not approved for:
- Change of mind or buyer’s remorse
- Wrong size or fit preference
- Normal wear and tear after use
- Damage caused by customer mishandling (e.g., scuffs, stains, water damage, pet damage)
2.3 Condition of Returned Items
For a return to be accepted, the item must meet all of the following requirements:
- Not worn except for a brief try-on on a clean, carpeted surface
- No signs of use such as dirt, scuffs, odors, pet hair, or stains
- Original packaging must be included (box, dust bags, inserts, tissue paper)
- All tags and labels must remain attached and intact
2.4 Items Excluded from Return
The following product types are not eligible for return under any circumstances:
- Items explicitly labeled as “Final Sale” on the product page
- Items labeled as “Clearance” or “Closeout”
- Gift cards
2.5 Return Shipping Cost
For approved returns that meet the conditions in section 2.2, we provide a prepaid return shipping label at no cost to the customer. The label is sent via email after the return request is reviewed and approved.
2.6 Restocking and Handling Fees
We do not charge restocking fees or handling fees for approved returns.
2.7 Return Request Procedure
The customer must follow these steps:
- Send an email to the address listed on our Contact Us page.
- In the email, include: order number, full name used for the order, and reason for return.
- Attach clear photographs (at least 2 different angles) or a short video showing the defect or flaw.
- Wait for a return authorization email. Do not ship the item without receiving this authorization.
- After authorization, download and print the prepaid shipping label from the email.
- Package the item securely in its original box, attach the label, and drop the package at the carrier’s designated drop-off location.
2.8 Return Address
All authorized returns must be sent to the following address:
7565 45th Ave SW
Seattle, WA 98136
United States
2.9 Inspection and Refund Processing
After the returned package is received:
- Inspection of the item’s condition takes 1 to 2 business days
- If the item passes inspection, the refund is initiated within 1 to 2 business days from the date of inspection completion
- The refund is credited back to the original payment instrument used for the purchase
2.10 Time to Reflect Refund
The time required for the refund to appear in the customer’s account depends on the payment provider:
- Credit/debit cards: 7 to 10 business days from the date we initiate the refund
- PayPal: 1 to 2 business days from the date we initiate the refund
2.11 Partial Refunds and Denials
If the returned item does not meet the condition requirements (e.g., has visible wear, missing packaging, has stains or odors), we may:
- Issue a partial refund (amount determined based on the item’s condition)
- Deny the refund entirely and, at the customer’s expense, return the item
2.12 Exchanges
We do not offer direct exchanges. Customers who want a different size, color, or style must place a new order separately after the original return is processed.