Last Updated: June 12, 2026
Return Window
You have 30 calendar days from the date of delivery to request a return. Requests received after 30 days will not be accepted.
Acceptable Return Reasons
Returns are accepted only for the following reasons:
- Manufacturing defects (e.g., sole separation, stitching defects, broken hardware)
- Quality issues (e.g., leather cracking, material flaws not caused by normal wear)
Returns are not accepted for the following reasons:
- Change of mind
- Incorrect size selection
- Normal wear and tear
- Damage caused by the customer after delivery
Return Condition Requirements
To be eligible for a return, the item must satisfy all of the following:
- Unused and unworn (except for trying on briefly on a clean, dry surface)
- Free of stains, odors, pet hair, or any signs of use
- In original packaging, including the original box and all dust bags or inserts
- All original tags must still be attached
Non-Returnable Items
The following items cannot be returned:
- Items marked as “Final Sale”
- Items marked as “All Sales Final”
- Gift cards
Return Shipping Cost
If your return is approved for a manufacturing defect or quality issue, we provide a free return shipping label via email.
Restocking Fee
We do not charge any restocking fee.
How to Request a Return
- Send an email to the address listed on our Contact Us page.
- Include your order number and the email address used to place the order.
- Attach clear photos or a short video showing the defect or quality issue.
- Wait for a return approval email. Do not ship the item before receiving approval.
- Once approved, download and print the prepaid return shipping label.
- Pack the item securely in its original packaging, attach the label, and drop off the package at the carrier’s designated location.
Return Shipping Address
After approval, the return shipping address will be provided on the return label. The physical return location is:
7565 45th Ave SW
Seattle, WA 98136
United States
Refund Processing Time
After we receive the returned item:
- Inspection of the returned item takes 1 to 2 business days
- Approved refunds are processed within 1 to 2 business days after inspection
- The refund is issued to the original payment method (credit card, debit card, or PayPal)
Refund Appearance Time
Once we process the refund, the time it takes to appear in your account depends on your payment provider:
- Credit/debit cards: 7 to 10 business days
- PayPal: 1 to 2 business days
Partial Refunds
If an item is returned that does not meet our condition requirements (e.g., visible wear, missing packaging, stains), we may issue a partial refund or deny the refund entirely.
Exchanges
We do not offer direct exchanges. To receive a different item, size, or color, you must return the original item following the process above and place a new order separately.