Last Updated: July 4, 2026
1.1 Service Area
Order fulfillment and delivery are limited to addresses within the 48 contiguous United States.
The following destinations are excluded from delivery:
- Alaska and Hawaii
- U.S. insular areas (including Puerto Rico, Guam, American Samoa, Northern Mariana Islands, U.S. Virgin Islands)
- Military addresses (APO, FPO, DPO)
- Postal boxes and commercial mail receiving agencies
1.2 Shipping Fees
Standard shipping is provided at no charge to customers. No minimum purchase threshold is required to qualify for free shipping. There are no fuel surcharges, handling fees, or delivery area surcharges added at checkout.
1.3 Order Processing Interval
The processing interval begins when the order is placed and payment is successfully authorized. Orders are processed within 1 to 2 business days of authorization. Business days are weekdays excluding federal holidays. Processing includes inventory allocation, quality verification, packing, and labeling. A shipment confirmation containing a tracking number is sent to the customer’s email once processing is complete and the package is transferred to the carrier.
1.4 Delivery Timeframe
After the package is picked up by the carrier, the estimated delivery timeframe is 4 to 6 business days for addresses within the contiguous U.S. This timeframe is a carrier-provided estimate and is not a guaranteed delivery date. Actual delivery may be delayed by:
- Severe weather events
- Carrier operational disruptions
- Peak holiday shipping volumes
- Incorrect address information provided by the customer
1.5 Carrier Assignment Process
We assign a carrier for each order from a predefined pool of national and regional carriers, which may include USPS, UPS, FedEx, and DHL. Assignment criteria include:
- Delivery destination
- Package weight and dimensions
- Current carrier capacity and performance metrics
- Cost efficiency
Customers are not permitted to select or change the assigned carrier.
1.6 Address Modification
If the customer needs to correct or change the delivery address after placing the order, the request must be sent via email to the address listed on the Contact Us page. Address changes can be accommodated only if the order has not yet been transferred to the carrier. Once the package is in the carrier’s possession, the delivery address is locked and cannot be modified.
1.7 Undeliverable Shipments
If a shipment is returned to us as undeliverable due to any of the following reasons:
- Incorrect or incomplete address provided by the customer
- Recipient not available to accept delivery
- Refusal to accept the package
- Unclaimed package at the carrier’s pickup location
The customer will be contacted to resolve the issue. The customer may choose to:
- Have the package reshipped (a reshipping fee will apply)
- Receive a refund for the product price only (the original shipping cost, if any, is non-refundable)
1.8 Delivery Confirmation and Missing Packages
When the carrier’s tracking system indicates that a package has been delivered, the delivery is considered complete. If the customer reports not receiving the package despite the delivery confirmation, the customer must:
- Verify with household members or neighbors
- Check the carrier’s tracking details for delivery location information
- Contact the carrier directly to initiate a trace or claim
We are not responsible for packages that are confirmed as delivered by the carrier but are subsequently lost, misplaced, or stolen.